A study on the Relationship among Burnout, Resilience and Safety Attitude for Air Traffic Service Personnel - A Case Study of Taipei Flight Information Region

• Main Authors: Hsu, Pei-Ting, 許佩婷
• Other Authors: Hwang, Ming-Yueh
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/2qshf5

碩士 === 國立臺灣師範大學 === 社會教育學系 === 106 === The purpose of this study was to examine the current status, the differences and the relationship among the burnout, resilience and safety attitude for five sorts of front-line Air Traffic Service (ATS) personnel who worked in Taipei Flight Information Region. Subjects of this study were from five sorts of front-line ATS personnel who worked in Air Navigation and Weather Services, including air traffic control staff, aeronautical information staff, aeronautical meteorology staff, aeronautical telecommunication staff, and aeronautical electronic staff. Based on literature review, a questionnaire was adapted for this study. 508 questionnaires were distributed and 377 valid copies of them were returned. The valid response rate was approximately 74.21%. The collected data were analyzed with descriptive statistic, independent sample t test, one-way ANOVA, Pearson correlation, and multiple stepwise regression analysis. The results were as follows: 1.The burnout situation of ATS personnel was below average, while the “emotion exhaustion” dimension had the highest score. Furthermore, ATS personnel with various backgrounds had significant differences on burnout situation in terms of gender, ATS classification, years of working in the current job and monthly duty hours in recent six months. 2.The resilience situation of ATS personnel was above average, while “family coherence” dimension had the highest score. Also, ATS personnel with various backgrounds had significant differences on resilience situation in terms of gender, age, children, ATS classification, years of working in the current job; moreover, there was significant differences on overall resilience in terms of ATS classification. 3.The safety attitude situation of ATS personnel was above average, while “Teamwork” dimension had the highest score. However, ATS personnel with various backgrounds had significant differences on safety attitude in terms of children’s age and monthly duty hours in recent six months. 4.There was significant negative correlation between burnout and resilience, between burnout and safety attitude with moderate magnitude; there was significant positive correlation between resilience and safety attitude with moderate magnitude. 5.The burnout and resilience of ATS personnel had significant prediction power on safety attitude; in addition, burnout and resilience could explain 52% of the total variance in safety attitude jointly. In accordance with the findings, this study has proposed suggestions to the ATS administrative managers, front-line ATS personnel and researchers for the work as reference in health promotion and future study.