The Study of Critical Successful Factors on Promoting ISO 9001:2015 Quality Management System-Case Study of Filtration Manufacturing E-Company

• Main Authors: Lai, Chu-Wei, 賴巨偉
• Other Authors: Chen, James C
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/akuqnz

碩士 === 國立清華大學 === 工業工程與工程管理學系碩士在職專班 === 106 === As we know product quality is one of the important competitiveness of enterprises. In order to cope with the changing needs of globalization, how to establish a quality management system to strengthen the organization's processes is the direction for the efforts of related industries. Today, Many companies import quality management systems into the production technology to ensure that raw materials and manufacturing process are under control and continuously monitored and reach product reliability to meet customer needs. ISO 9001 has been the language of global QM for almost 23 years since it was first published and validated in 1994. And there are over 2.5 million organizations has been achieved ISO 9001 and get Quality Management System Certification in more than 180 countries around the world. The key point for the operation of the enterprise is customer oriented to meet customer quality requirements. This research collecting the motivation of ISO 9000 series validation which were introduced by domestic and foreign experts and scholars. Then applying Kano Model and IPA methods to explore and summary the key success factors of ISO 9001: 2015 quality management system implemented. Thus the individua filtration industry companies could understand and facing the opportunities and threats from external environmental, then it can increase and enhance the competitive advantages.