| Summary: | 碩士 === 國立高雄師範大學 === 事業經營學系 === 106 === Abstract
This study aims at finding out public financial officers’ perceived social support in the workplace, and its relationship with their organizational citizenship behaviors and public service motivation. The Finance Bureau of Kaohsiung City Government and its employees served as the research subjects, and a questionnaire survey was conducted. 250 questionnaires were handed out and 100% recovered, of which 5 questionnaires were invalid, and the rest 245 questionnaires were valid. The study results indicated that the employees with different background variables showed differences in some of the items relating to perceived social support, organizational citizenship behavior, and public service motivation. Employees’ perceived social support was also found to be positively related to organizational citizenship behavior and its dimensions. Besides, there was also a significant positive relationship between employees’ perceived social support and their public service motivation, but analysis of the dimensions showed that coworker support did not improve employees’ self-sacrifice performance. Moreover, employees with greater public service motivation would be more willing to demonstrate organizational citizenship behaviors. In addition, employees would demonstrate more organizational citizenship behaviors that benefit the organization by enhancing their public service motivation when organizational support was perceived, while public service motivation would play a partial intervening role when supervisor support or coworker support was perceived.
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