Investigating the Relationship Between Jaycustomer Behaviors and Frontline Staff Emotional Exhaustion
碩士 === 國立高雄第一科技大學 === 運籌管理系企業管理碩士專班 === 106 === In the service process, the frontline staff is not only responsible as the main communicators but also as the key factor in the service script. However, in environments highly associated with people, different working roles, and various working charact...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/fpm5d9 |