The Effect of Human Resources on Performance and Service Quality in Vietnam Hotels

• Main Authors: BUI THI CAM NHUNG, 斐氏錦絨
• Other Authors: CHI, HSIN-KUANG
• Format: Others
• Language: en_US
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/9dczgu

碩士 === 南華大學 === 企業管理學系管理科學碩博士班 === 107 === 　　This research is implemented with the purpose of examining the effects of human-related factors on performance and service quality, in the context of Vietnam hotels. By applying quantitative method to research, this research finding shows the current situation of 360 Vietnamese worker in Vietnam hotels now. Along with investigating the influence of reward and co-workers on job satisfaction, the research also explored two mediating effect: partial mediator communication (on the relationship between leadership and performance) and perfect mediator performance (on the relationship between job satisfaction and service quality). Furthermore, two moderators were also found: empowerment (between leadership and performance) and training (between performance and service quality). This research contributes to the studies of not only human resource management but also hospitality management, especially in Vietnam where such research is lacking.