A Study of the Relationships among Job Insecurity, Job Satisfaction and Organizational Commitment of Financial Practitioner in a Big Wave of FinTech —Psychological capital as a mediator

• Main Authors: Hsieh,Jung-Ting, 謝榮庭
• Other Authors: 温玲玉
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/f2k252

碩士 === 國立彰化師範大學 === 財務金融技術學系 === 106 === Under the impact of digital finance, many traditional financial services are gradually digitized. The number of customers transacting at the counter is reduced, and the financial industry is also undergoing a transition. This has led to a reduction in the overall financial industry's demand for employees. Financial professionals are highly uncertain. Under the working environment, the perception of job insecurity has emerged. This study examined the effect of financial insecurity on job satisfaction and organizational commitment. Furthermore, examine the intermediary role of psychological capital in the impact of job insecurity on job satisfaction and organizational commitment. Employees in the financial industry are issued online questionnaires for convenient sampling. A total of 243 questionnaires were recovered. The number of valid questionnaires was 221. SPSS software was used for statistical analysis. Statistical methods include: descriptive statistical analysis, reliability and validity analysis, Pearson correlation coefficient analysis and multiple stepwise regression analysis. The results of this study showed that the sense of work insecurity of financial employees has a negative impact on psychological capital, job satisfaction and organizational commitment. Psychological capital has a complete mediating effect between job insecurity and job satisfaction; In addition, psychological capital has a complete mediating effect between job insecurity and organizational commitment. Based on the research results, this study proposes conclusions and recommendations for the financial institutions to manage the psychological capital training of financial practitioners in the future, and as a basis for follow-up research.