A Study on the Core Competency of Mobile Telemarketing Service Staffs

碩士 === 國立彰化師範大學 === 工業教育與技術學系 === 106 === This thesis takes the enterprise personnel's angle to enter, constructs the mobile telecommunication gate market service personnel should have the core competencies, as the industry to train new personnel, the staff training core curriculum and human re...

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Bibliographic Details
Main Authors: Kuo, I-Ning, 郭伊寧
Other Authors: Lu, Chien-Yu
Format: Others
Language:zh-TW
Published: 2018
Online Access:http://ndltd.ncl.edu.tw/handle/d6564g
Description
Summary:碩士 === 國立彰化師範大學 === 工業教育與技術學系 === 106 === This thesis takes the enterprise personnel's angle to enter, constructs the mobile telecommunication gate market service personnel should have the core competencies, as the industry to train new personnel, the staff training core curriculum and human resources application of reference, according to enhance the efficiency of door-to-door services and performance. In order to achieve the research goal, this study through the literature discussion carries on the analysis to establish the mobile telecommunication portal city services staff core ability questionnaire survey. This study used Delphi technique , Right - A practical industry expert to participate in the questionnaire to establish an action the key competencies of the telecommunications portal services staff in the end with the K-s single sample analysis, K-w the analysis of single factor grade variance is the test of the consistency and importance of expert opinion. The results of this study the core competencies of the telecommunications portal services staff are composed of four levels, namely "professional competence", "management ability", "interpersonal skills" and "personal characteristics" . The ability pointer connotation, the action the core competence that the telecommunication gate city service personnel should have, can be the important reference basis for the post and on-the-job training of the telecommunication door market personnel.