Information Communication Technologies Connectivity and Work-Family Conflict: The Mediating roles of Workload and Role Ambiguity

• Main Authors: Pin-Hua Chiang, 蔣娉華
• Other Authors: Nien-Chi Liu
• Format: Others
• Language: en_US
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/jg74xu

博士 === 國立中央大學 === 人力資源管理研究所 === 106 === The advent of information communication technologies (ICTs) has changed work and workplace profoundly. ICTs may contribute to work-family conflict as many employees respond to work-related emails, texts, and phone calls during personal time. Evidence has shown that employees have higher levels of work-family conflict with ICTs (Boswell & Olson-Buchanan, 2007). Drawing on job demands-resources model (Demerouti, Bakker, Nachreiner, & Schaufeli, 2001), this study is to conceptualize one of the characteristics of ICTs - namely, connectivity - as a job demand as well as a job resource based on ICTs paradoxical attributes. In this study, we hypothesize ICTs connectivity positively influences workload and negatively influences role ambiguity and these two serve as mediating mechanisms linking ICTs connectivity to work-family conflict. We also expected workplace social supports (including organizational support and supervisor support) would buffer against the effects of ICTs connectivity on workload and role ambiguity. We designed a two-wave survey in hope of finding a certain causal sequence. Participants (n=244) responded a two-wave survey administered one month apart. ICTs connectivity were assessed at Time 1; workload, role ambiguity, and work-to-family conflict were accessed at Time 2. We found that role ambiguity mediates the relationship between ICTs connectivity and work-family conflict. However, we found no evidence that ICTs connectivity relates to workload. We found that organizational support moderates the relationship between ICTs connectivity and role ambiguity; whereas supervisor support does not.