| Summary: | 碩士 === 國立交通大學 === 管理學院運輸物流學程 === 106 === Flight attendants engaged in long-range international routes are often faced with ergonomic stressors, and they are likely to suffer from work-related Musculoskeletal Symptoms (WMS). The main reason is that heavy lifting is often needed during duty. Improper physical posture with restricted space or personal habit are also the main risk factor. Previous studies have also pointed out that flight attendants on the duty of long-haul flights (flight time more than 6 hours) were more prone to develop musculoskeletal symptoms. Trunk discomforts, especially over neck and back, were more frequent, and the physiological burden of flight attendant was proportional to the flight time. The musculoskeletal symptoms appeared commonly among flight attendants (3%-87%), and most of these flight attendants were female. The impacts of fatigue and corresponding health symptoms of cabin crew members were greater among women.
Therefore, this study was based on the theory of occupational burnout. The in-flight services on long-haul route and musculoskeletal symptoms of flight attendants were used as research models. The female flight attendants on long-haul routes were investigated as subjects. A questionnaire survey was conducted and 337 valid samples were collected. The analysis was conducted through R language, Kappa, and Chi-square test. Regression models were used to examine the correlation between in-flight services and WMS on each long-range route model.
This study confirmed the work content of female flight attendants on the long-haul flight, and checked frequency and severity of their musculoskeletal symptoms. The study found that the duties of long-haul routes on each type of aircraft and occupational burnout had a significant relationship with musculoskeletal symptoms. Finally, based on the results of the study, various suggestions were made.
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