The Effect of Leader-Member Exchange on Hotel Employees’ Service Innovation: Moderating Role of Person-Organization Fit

• Main Authors: OU, TING-TING, 歐庭婷
• Other Authors: DAI, YOU-DE
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/krfesu

碩士 === 國立暨南國際大學 === 觀光休閒與餐旅管理學系 === 106 === This study investigates the effect of leader-member exchange on hotel employees’ service innovation and simultaneously examines the moderating role of person-organization fit. This research subjects were employees selected from tourist hotels in Taiwan, 350 valid questionnaires were collected, and of which 279 are effective questionnaires, returns-ratio is 79.7%. The results are: (1) the stronger the leader-member exchange is, the more hotel employees’ service innovation will be; (2) person-organization fit can moderate the relationship between leader-member exchange and service innovation. Implications for managers and suggestions for future research are discussed.