A Conservation of Social Resources Theory Perspective in the Relationship between Mentoring Functions, Emotional Labor and Job Performance: The Moderating Role of Emotional Intelligence

• Main Authors: Wu, Ching-Yi, 吳靜宜
• Other Authors: Hu, Chang-Ya
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/eeh7j5

碩士 === 國立政治大學 === 企業管理研究所(MBA學位學程) === 106 === Using the perspective of Conservation of Social Resources Theory as the theoretical foundation, this study examined the relationship between mentoring functions and emotional labor (surface-acting and deep-acting), as well as the moderating roles of emotional intelligence in the above relationships. Furthermore, the relationship between two types of emotional labor and job performance were also examined. Data were collected from 177 ongoing mentoring dyads through the survey method. Results of multiple hierarchical regression analyses indicated that mentoring functions negatively associated with surface-acting emotional labor but positively associated with deep-acting emotional labor. Emotional intelligence moderated the relationship between mentoring functions and deep-acting emotional labor such that the positive relationship was stronger in low mentoring functions condition. Furthermore, surface-acting emotional labor negatively associated with job performance. Theoretical and practical implications were discussed.