A study on the effect of job satisfaction on court clerk's turnover intention

• Main Authors: Chang, Mei-Chin, 張美金
• Other Authors: 成之約
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/355n26

碩士 === 國立政治大學 === 行政管理碩士學程 === 106 === This research examines whether the court clerk's preference for job satisfaction affects the turnover intention and ranks the first instance, second instance and third instance court in the northern part of the country with highest case acceptance respectively as Supreme Court, Taiwan High Court, Taipei District Court, Shihlin, New North, Taoyuan, Hsinchu and Miaoli District Court count eight court clerks for the study, the questionnaire issued 245 copies, the recovery of 231 valid questionnaires (94.29% recovery rate), the questionnaire recovery SPSS 20.0 statistical software analysis using Descriptive, one-way coefficient of variation, T test and Pearson correlation analysis, the findings and conclusions are as follows： 1.Among the personal attributes of court clerks, there is a significant difference between the "status of the minor children in the family" and the "job itself" of job satisfaction. 2.The discrepancies and the general constructions of "court trial level", "gender", "official rank", "supervisor", "service department", "official service seniority" and job satisfaction of personal attributes of court clerks are significantly different. 3.Among the personal attributes of court clerks, there are significant differences in the sub-structures of "age", "family minor children's status", "official rank", "supervisor" and turnover intention. 4.There are significant differences in the aspects of job satisfaction and turnover intention. 5.The overall work satisfaction of court clerks is negatively correlated with the overall turnover intention. In other words, the higher the job satisfaction of clerks, the lower the turnover intention; the contrary, the higher the turnover intention. According to the results of this study, relevant suggestions are put forward for reference of the law enforcement authorities and human resources management, so as to retain the excellent clerk talents.