| Summary: | 碩士 === 國立金門大學 === 企業管理學系碩士班 === 106 === Streetlight management is closely related to people’s everyday lives, and the implementation of streetlight management policies is a crucial goal for county governments. Frequent device failure may engender delayed or poor maintenance of streetlights; such delays or inadequate maintenance could induce people’s distrust of the management services provided by the Granite Factory or township offices in Kinmen County. Therefore, establishing a streetlight repair notification system and related tasks can enhance information system usage and consequently shorten the response time for streetlight maintenance inquiries. Such a system facilitates the reporting of repair and maintenance management items by the public and relevant management units and provides data for relevant operation planning and statistical analyses.
Focusing on residents of Kinmen, this study explored the effect of users’ perceived ease of use and perceived usefulness of a streetlight information management system on their attitudes. The study also investigated the effect of behavioral tendency on users’ willingness to use such a system.
The research participants were mainly citizens of Kinmen, and a questionnaire survey method was employed to collect data; a total of 504 valid responses were collected. Linear regression analysis was used for empirical analyses. The results of this study revealed that perceived usefulness and perceived ease of use of the system had a significant effect on users’ attitudes, and users’ attitudes had a positive effect on their behavioral tendencies. In addition, a high level of user attitude and a strong level of behavioral tendency indicated a high level of user satisfaction. On the basis of the results, the researchers suggest that Granite Factory managers should consider design schemes with functional and operational features, as well as improve citizens’ approach to reporting repairs and willingness to use the system.
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