| Summary: | 碩士 === 華夏科技大學 === 資產與物業管理系 === 106 === The residents of luxury housing usually are the consumers at the top of the consumption pyramid, and those residents would focus on the qualities and attitudes of services. To satisfy their needs and gain from them, services are necessary to avoid competitions in the business of low-income housing management. The purpose of study is to understand how luxury housing residents recognize the differences of property management in service quality and satisfaction as well as their distinct effects.
The research objects are residents in Taipei and New Taipei City, and by using questionnaire survey, the results are as follows based on the 386 shares of effective samples.
1.In service quality, the highest score is “to rapidly respond to the needs of residents”
whereas the lowest score is “to dress neatly of the servant.”
2.In satisfaction, the highest score is “I am satisfied with the professional of servant”
whereas the lowest score is “I am satisfied with the performance of the property
management operator.”
3.The awareness of service quality and satisfaction is not affected by sex.
4.Service quality and satisfaction are affected by age, education, marriage conditions,
occupations, and average monthly income of family.
5.Service quality is positively correlated with satisfaction.
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