| Summary: | 碩士 === 輔仁大學 === 企業管理學系管理學碩士在職專班 === 106 === According to statistics from the Tourism Bureau, about 9.5 million people went abroad in 2011 and 14 million in 2016. In view of the growth of the aviation market, operators have begun to make substantial expansion of their operations, strive for and increase air routes, form changes in service volume, increase the number of employees in a short period of time, and whether the value of employees’ input or work will also increase with newcomers. The rapid growth and changes are the topics that this study wants to explore.
The work values of employees have a great influence on the operation of the company. If the work value of management and non-management positions is significantly different, it may cause differences in customer service or increase the instability of services. Therefore, this study uses a company’s cabin attendants as the research object, through the qualitative interview to understand the work attendant's work values, and to explore whether there is difference between the management and non-management work values, as a reference for the airline operators.
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