The Study of the Relationship among Service Quality and Customer Satisfaction -The case study of F International Express company

• Main Authors: Chen, Yee-Wen, 陳儀文
• Other Authors: Lin, Yu-Tse
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/5ew34d

碩士 === 輔仁大學 === 企業管理學系管理學碩士在職專班 === 106 === Express service plays an important role nowadays, especially fast and reliable service are much essential. Internet connects each country from the very first beginning process of purchasing resources, sales marketing, the circle of production, to the delivery. It is the key to increase the development of economic through the documentation information exchange, and the final shipment of product sending on time and in time. To understand the expectation of customers and engage in with the needed tools; to meet the requirement of clients to reach the highly satisfaction of customers, it is not similar area to choose the pattern of sales and product line on every industries. Therefore, the key factor: industry and the years of working experience on every client as basis, to study the service of International Express on transportation to see if meet the end users' requirement, and if it has consistence of service quality, in order to increase the ability of the company competition with other competitors.