An Examination of Location and Region as a Moderator between Hotel Star Rating and Satisfaction from Ctrip Website Data

碩士 === 輔仁大學 === 餐旅管理學系碩士班 === 106 === With the development of the Internet in recent years and the rapid rise of online travel agencies, more and more consumers are booking and commenting on travel products on the Internet, and hotel reviews have become interesting research topics. This study uses t...

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Main Authors: MAN KEXIN, 滿可欣
Other Authors: Hsu,Ta-Kuang
Format: Others
Language:zh-TW
Published: 2018
Online Access:http://ndltd.ncl.edu.tw/handle/xa3m9m
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spelling ndltd-TW-106FJU007200102019-05-16T00:30:10Z http://ndltd.ncl.edu.tw/handle/xa3m9m An Examination of Location and Region as a Moderator between Hotel Star Rating and Satisfaction from Ctrip Website Data 從攜程網點評數據探討酒店星級與滿意度之關係——以位置便利性及地區別為干擾變項 MAN KEXIN 滿可欣 碩士 輔仁大學 餐旅管理學系碩士班 106 With the development of the Internet in recent years and the rapid rise of online travel agencies, more and more consumers are booking and commenting on travel products on the Internet, and hotel reviews have become interesting research topics. This study uses the expectation inconsistency theory to explore the impact of the hotel star rating on satisfaction, and joins the location and region of the hotel as a moderator. Before this study, we measured the expected value using Delphi method. This study utilizes crawler software to intercept the online reviews of 80 hotels in mainland China and Taiwan in 2017, totally 13987 items. Through descriptive statistics analysis, regression analysis and text exploration , it was found that with the increase of star rating, consumer satisfaction will be reduced, and the hotel location and region will have an interference effect. The results of this study can provide hoteliers improvement strategies. Hsu,Ta-Kuang 徐達光 2018 學位論文 ; thesis 90 zh-TW
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language zh-TW
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sources NDLTD
description 碩士 === 輔仁大學 === 餐旅管理學系碩士班 === 106 === With the development of the Internet in recent years and the rapid rise of online travel agencies, more and more consumers are booking and commenting on travel products on the Internet, and hotel reviews have become interesting research topics. This study uses the expectation inconsistency theory to explore the impact of the hotel star rating on satisfaction, and joins the location and region of the hotel as a moderator. Before this study, we measured the expected value using Delphi method. This study utilizes crawler software to intercept the online reviews of 80 hotels in mainland China and Taiwan in 2017, totally 13987 items. Through descriptive statistics analysis, regression analysis and text exploration , it was found that with the increase of star rating, consumer satisfaction will be reduced, and the hotel location and region will have an interference effect. The results of this study can provide hoteliers improvement strategies.
author2 Hsu,Ta-Kuang
author_facet Hsu,Ta-Kuang
MAN KEXIN
滿可欣
author MAN KEXIN
滿可欣
spellingShingle MAN KEXIN
滿可欣
An Examination of Location and Region as a Moderator between Hotel Star Rating and Satisfaction from Ctrip Website Data
author_sort MAN KEXIN
title An Examination of Location and Region as a Moderator between Hotel Star Rating and Satisfaction from Ctrip Website Data
title_short An Examination of Location and Region as a Moderator between Hotel Star Rating and Satisfaction from Ctrip Website Data
title_full An Examination of Location and Region as a Moderator between Hotel Star Rating and Satisfaction from Ctrip Website Data
title_fullStr An Examination of Location and Region as a Moderator between Hotel Star Rating and Satisfaction from Ctrip Website Data
title_full_unstemmed An Examination of Location and Region as a Moderator between Hotel Star Rating and Satisfaction from Ctrip Website Data
title_sort examination of location and region as a moderator between hotel star rating and satisfaction from ctrip website data
publishDate 2018
url http://ndltd.ncl.edu.tw/handle/xa3m9m
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