A study of traditional manufacturing industry’s performance improvement with the use of business process reengineering ― by the case study of S furniture company introduced the ISO quality management system

• Main Authors: CHIANG,CHIH-YING, 江芷螢
• Other Authors: CHEN, LIANG-CHUN
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/695e67

碩士 === 佛光大學 === 管理學系 === 107 === Business process reengineering is applicable to all types of organizations and enterprises, but there are many fundamental differences in the purpose, structure, model and process. No universal tools or models are used while introducing business process reengineering, which, at present, is just a concept. It is often to describe the target under imagination or experience in the implementation, but it cannot explain how to achieve the goal. The ISO-9001 quality management system of International Standards Organization has a complete operating structure, common operating standards and a rigorous audit system. It focuses on the establishment of the top-down overall operating standards and processes. Meanwhile it has to accept the certification of International Standards Organization. Through literature analysis, the reengineering process is found to highly correlate with international standard ISO-9001 quality management system structures and procedures. Thus, there is no conflict or violation. In the narrow sense of business performance, simple financial indicators are often used to reflect whether the company's economic goals are met. Common indicators include: corporate competitiveness (customer satisfaction), productivity (productive capacity), quality yield (production quality) and cost reduction (production efficiency), etc. (Venkatraman and Ramanujam, 1986). Therefore, this study takes the example of Yilan S Company's ISO-9001 quality management system for enterprise quality control process reengineering. It uses the "Comparative Analysis Approach" to test the company's production quality in the aspects of production quality, customer satisfaction, productive capacity, and production efficiency before and after business process reengineering. Business performance was found to develop positively. It turns out that the ISO-9001 quality management system can be used as a tool for business process reengineering. The ISO-9001 quality management system is indeed beneficial to the business performance of traditional manufacturing.