The Impact of Nurses’ Quality of Work Life on Work Engagement, Affective Commitment, Role Performance and Turnover Intention: A Case of Long-term Care Institutions

• Main Authors: CHEN, WEI-CHUAN, 陳威全
• Other Authors: 陳建文
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/5472p7

博士 === 逢甲大學 === 商學博士學位學程 === 106 === With the advent of the age of aging, the high age population in Taiwan has increased rapidly, making the importance of the needs and care quality of long-term care institutions increasing day by day. However, facing the high turnover rate of nursing staff, the number of trained nursing staff continues to leave, while senior nursing staff are constantly training new nurses creates a burden on the senior staff. At the same time, the quality of care provided by new nursing staff is unstable and affects the overall care quality. Therefore, how to ensure the quality of work life of nursing staff in long-term care institutions, enhance work engagement, affective commitment, in-role performance and organizational citizenship behavior, and reduce turnover intention will be an important issue for long-term care of institutional proprietors and government agencies. In this study, a total of 301 valid questionnaires were collected from the nursing staff of the long-term care institutions in northern and central Taiwan. The results of the study showed that the quality of work life of nursing staff has a positive impact on work engagement, organizational citizenship behavior, and have a negative impact on the turnover intention, but there was no significant effect on affective commitment and in-role performance. Moreover, work engagement has a positive impact on affect commitment, in-role performance and organizational citizenship behavior, and has a significant negative impact on turnover intention. Therefore, long term care proprietors and government need to provide good a working environment, improve the quality of work life of nursing staff, and increase their work engagement, so as to ensure the care quality of the residents in long-term care institutions. Keywords: Quality of work life, Work engagement, Affective Commitment, Turnover Intention, In-role Performance, Organizational Citizenship Behavior.