A Study of Relationships among Internal Service Quality, Employee Satisfaction, Organizational Commitment and Turnover Intention of Intercity Bus Industry -A Case of U Company
碩士 === 逢甲大學 === 運輸與物流學系 === 106 === According to Heskett’s service profit chain, employees with high satisfaction and high loyalty will provide customers excellent service quality and increase the value of business services. Therefore, good internal service quality can raise employee satisfaction an...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/r95tqp |