Exploring the Implementation of Employee Assistance of Programs in the Police Department- A Case Study of Taichung City

• Main Author: 呂倍翠
• Other Authors: 盧偉斯
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/mtaptj

碩士 === 中央警察大學 === 行政管理研究所 === 106 === A police officer’s job is full of high danger, high stress and high laboriousness. Police officers have many problems in terms of work, life and health issues due to complicated work and high performance requirements. In order to solve the above problems, this study aimed to explore the usage condition, barriers and challenges of implementing employee assistance of programs (EAPs) into the police department. Service program models, content and effectiveness were also analyzed based on the literature reviews and case studies of public sector and private sector. This study used a qualitative research method to conduct in-depth interviews. Six police officers working within the police departments of the Taichung City Government in Taiwan were invited to participate in this study. Participants included officials, promoters and superintendents who used to carry out EAPs. This study summarized the cognitive situation, the demands of assistance, the assessment, program models and further categorized the factors of success and failure of EAPs from the interviews. This study concluded that police officers were not very knowledgeable of EAPs. Their demand scopes of assistances included work, life and health problems. The users of EAPs agreed that the EAPs were important and useful to solve specific problems of the employees. Generally, the promoters of EAPs had emphasized psychological assessment and referral. However, they lacked assessment and a verification mechanism. The promoter and superintendent preferred the internal and consortium models. There were three factors that determined the success of EAPs and they were; support from the chiefs, EAPs confidentiality issues and social support. There were four factors that contributed to the failure of EAPs and they were; lack of professionals, lack of operating procedures, insufficient knowledge of EAPs and the effect of labeling. Finally, this study provides some suggestions for practical EAPs workers and future researchers can further extend related topics based on the results of this study.