A Study on the Relationship between Employee Psychological Contract and Innovative Behaviors in the Tax Administration

• Main Authors: HSIAO,YU-JU, 蕭玉如
• Other Authors: SU,CHIEN-HSUN
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/5b7pse

碩士 === 致理科技大學 === 企業管理系服務業經營管理碩士班(含碩士在職專班) === 106 === In the face of social pluralism, the only way to create service value is to innovate. The tax Administration are responsible for the national taxation task. If we can effectively stimulate the tax staff to devote themselves to work, to be glad to propose innovative measures that advance with the times and to achieve the mission of the Administration. It can demonstrate the good quality of national governance. From the perspective of employees, this study explores the relevance of the employee psychological contract, knowledge sharing, relationship quality, and innovative behavior in taxation agencies. This study took the staff of the New Taipei City Government Taxation as the research object,. and obtained a sample by questionnaire survey. We sent out 550 and returned 546 questionnaires, and 525 of them are valid questionnaires. By using SPSS 24.0 software as a data analysis tool to validate the research hypothesis, we found: 1. There is a significant positive correlation between employee psychological contract and knowledge sharing; 2. There is a significant positive correlation between knowledge sharing and innovation behavior; 3. There is a significant positive correlation between employees’ psychological contract and innovative behaviors; 4. Knowledge sharing has partial mediating effects between employee psychological contract and innovative behavior; 5. Relationship quality has no interference effect on employees' psychological contract and knowledge sharing. Finally, according to the results of the study, management implications and suggestions are proposed to provide practical references.