| Summary: | 碩士 === 中華大學 === 科技管理學系 === 106 === The Financial Supervisory Commission endeavors to “boost the digital financial environment 3.0” in order to adapt to five major digital trends. This will change the business models and the financial territory, and the digital capacity will become the core competitiveness of the financial industry in the future. Traditional finance is in the face of transformation, and self-service banking will also become a new trend. Bank employees must adjust the organization swiftly and break away from traditional approaches so as to ensure their competitive advantages in the Bank 3.0 era while being faced with the challenges posed by digital finance, fintech and internet finance. Thus, the bank employees have to endure more and more job stress. The research attempts to investigate the change of bank employees’ employment environment. They may suffer not only from the sense of unsafe originate from the substitute of artificial intelligence, but also from the role stress and ambiguity of family caring. Besides, because of the information publication and service orientation, lots of job stress must be put on the bank employees.
Therefore, the research seeks to use system dynamics approach to construct factors of job stress, owned by bank employees. Job satisfaction, customer satisfaction, and family support are three dimensions, which create an overall causal loop diagram for job stress.
The research indicates that job satisfaction, customer satisfaction, and family support are all balancing feedback, which means when all these factors above are lower, the job stress of bank employees may be higher. Finally, based on the above key factors and conclusion, some suggestions are provided for financial industrial institutions, bank employees, and future researchers. May the financial administration department offer strategies to improve the employment environment of bank employees as well as enhance their welfare and social support. Moreover, the managing organization of the bank should build up promotion system for justice distribution, reinforce on-the-job training, and set up an effectively adjust working environment to inspire working motivation and to enhance the bank competitive.
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