A Study on User Satisfaction and Service Quality Improvement of Digital Camo Clothing

• Main Authors: Wang,Yung-Chung, 王永忠
• Other Authors: LAI, YI-HSUAN
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/5m9e8x

碩士 === 中華大學 === 科技管理學系 === 106 === In recent years, the development of national defense science and technology has always been one of the key points of the world. High-tech weapons and equipment have become the main core of research and development, and also a symbol of advanced countries showing their national strength. Under the continuous streamlining of the human resources and structure of the national army, some human resources will be replaced by high-tech weapons research and development. Therefore, the development of high-tech weapons and equipment is more important. One country cannot be without national defense, and the national defense industry can produce itself with huge investment. Resources and talents come from. The design, research, research and development and production of new weapons and equipment are the main tasks of the national military production units, and they continue to evolve. At the same time, they also combine the resources of the private market to integrate the improvement of the overall national defense force. The purpose of the research is to analyze the after-sales service quality and user satisfaction of digital camouflage service, and to obtain the satisfaction of the user's after-sales service quality for the user; the second is to provide the current digital camouflage service research and development improvement opinions, research methods Important performance analysis﹙IPA﹚and important performance gap analysis﹙IPGA﹚to Parasuramau, Zeithaml and Berry﹙PZB,1988﹚five quality facet design questionnaires for service quality were proposed. In May 2007, a total of 400 questionnaires were distributed and 351 questionnaires were collected. There were 12 invalid questionnaires and 339 valid questionnaires. The effective questionnaire recovery rate was 84.75.%, and with quantitative statistics, research and discussion on the use of digital camouflage units per day for the grassroots.