| Summary: | 碩士 === 國立雲林科技大學 === 應用外語系 === 105 === ABSTRACT
In order to improve civil servants’ ability to communicate with foreigners, Taiwan government put efforts to enhance civil servants’ English proficiency in recent years. However, the results were not satisfactory. Former research focused most on the civil servants’ English-learning motivations, attitudes and satisfaction, policies for improving English proficiency, and the influence of GEPT(General English Proficiency Test) on the promotion of civil servants. Few research focused on the opinion of civil servants toward learning English and what they need to improve their English proficiency. This study aimed to explore the civil servants’ opinions toward English learning. Participants of this study were 70 civil servants who work in the Foreign Workers Services Division of the Labor Affairs Department in the New Taipei City Government. The data included a questionnaire and transcripts of in-depth interview. Descriptive statistics, one-way ANOVA and content analysis were used to analyze the data. The results indicated that (1) the male civil servants agreed on the advantage of learning English more than the female civil servants, (2) contract workers recognize the evaluation of attending on-site English courses more than the Grade 2 civil servants, and (3) civil servants need awards or extra scores in the annual performance evaluation as stimulation to encourage them to learn English. Some recommendations were made for the authority to encourage civil servants’ English learning.
Keywords: Learning English, civil servants, attitude
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