The External Attribution and Service Recovery Satisfaction of Service Co-recovery-Investigation on the Impact of Levels and Results of Service Co-recovery and the Validation of Service Recovery Paradox.
碩士 === 國立雲林科技大學 === 企業管理系 === 105 === Experiment 1 of this study explores the level of service co-recovery and the impact of service co-recovery results on external attribution and customer satisfaction, whereas Experiment 2 explores whether any service recovery paradox exists under service co-recov...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/xq6f89 |