The Study of Satisfaction and Importance of Service Quality - the Case of Miaoli County Tribal Culture and Health Station

The Study of Satisfaction and Importance of Service Quality - the Case of Miaoli County Tribal Culture and Health Station

碩士 === 育達科技大學 === 行銷與流通管理所 === 105 === The purpose of this paper is to study the satisfaction and importance of service quality of Miaoli County tribal culture and health station. Our study focuses on eight aboriginal locations of Miaoli County. They are Taian Xinshi Station (Shihlin Village), Tengu...

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Main Authors: CHANG-CHIEH, 張潔
Other Authors: LAI,MING-CHE
Format: Others
Language:zh-TW
Published: 2017
Online Access:http://ndltd.ncl.edu.tw/handle/5q6695
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spelling ndltd-TW-105YDU006910212019-05-15T23:24:49Z http://ndltd.ncl.edu.tw/handle/5q6695 The Study of Satisfaction and Importance of Service Quality - the Case of Miaoli County Tribal Culture and Health Station 苗栗縣部落文化健康站服務品質滿意度與重要度之研究 CHANG-CHIEH 張潔 碩士 育達科技大學 行銷與流通管理所 105 The purpose of this paper is to study the satisfaction and importance of service quality of Miaoli County tribal culture and health station. Our study focuses on eight aboriginal locations of Miaoli County. They are Taian Xinshi Station (Shihlin Village), Tenguan Station (Meiyuan Village) Zhongxing Station (ZTE Village), Sima Station (Zhongxing Village), Yuandun Station (Jin Shui Village), Swan Shige Station (Jin Shui Village), Nanzhuang Township East River Station (East Village) and Nanzhuang Catholic Church Station (East Village). The paper adopts the Importance-Satisfaction Model (I-S model) to conduct the research. The result shows that having professional training to the employees is crucial to promote the service quality of the culture and health station. LAI,MING-CHE 賴銘哲 2017 學位論文 ; thesis 77 zh-TW
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description 碩士 === 育達科技大學 === 行銷與流通管理所 === 105 === The purpose of this paper is to study the satisfaction and importance of service quality of Miaoli County tribal culture and health station. Our study focuses on eight aboriginal locations of Miaoli County. They are Taian Xinshi Station (Shihlin Village), Tenguan Station (Meiyuan Village) Zhongxing Station (ZTE Village), Sima Station (Zhongxing Village), Yuandun Station (Jin Shui Village), Swan Shige Station (Jin Shui Village), Nanzhuang Township East River Station (East Village) and Nanzhuang Catholic Church Station (East Village). The paper adopts the Importance-Satisfaction Model (I-S model) to conduct the research. The result shows that having professional training to the employees is crucial to promote the service quality of the culture and health station.
author2 LAI,MING-CHE
author_facet LAI,MING-CHE
CHANG-CHIEH
張潔
author CHANG-CHIEH
張潔
spellingShingle CHANG-CHIEH
張潔
The Study of Satisfaction and Importance of Service Quality - the Case of Miaoli County Tribal Culture and Health Station
author_sort CHANG-CHIEH
title The Study of Satisfaction and Importance of Service Quality - the Case of Miaoli County Tribal Culture and Health Station
title_short The Study of Satisfaction and Importance of Service Quality - the Case of Miaoli County Tribal Culture and Health Station
title_full The Study of Satisfaction and Importance of Service Quality - the Case of Miaoli County Tribal Culture and Health Station
title_fullStr The Study of Satisfaction and Importance of Service Quality - the Case of Miaoli County Tribal Culture and Health Station
title_full_unstemmed The Study of Satisfaction and Importance of Service Quality - the Case of Miaoli County Tribal Culture and Health Station
title_sort study of satisfaction and importance of service quality - the case of miaoli county tribal culture and health station
publishDate 2017
url http://ndltd.ncl.edu.tw/handle/5q6695
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