A Study on Correlations among Social Servicescape, Negative Emotion and Customer Misbehaviors in the Restaurant Industry
碩士 === 台南應用科技大學 === 生活應用科學研究所 === 105 === In the past, the service sector’s “customer first” slogan has been the only guideline with regard to how customers should be treated. More and more empirical studies have validated the existence of customer misbehavior. Past literature has pointed out that t...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/57369909944839717441 |