A Study on the Contextual Factors that Influence Organizational Citizenship Behavior of Interns in Tourism Hotels

• Main Authors: Ching Lin, 林憬
• Other Authors: Chin-Yen, Lin
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/v85vrb

博士 === 國立臺北科技大學 === 技術及職業教育研究所 === 105 === It has been the focus of attention for managers that extra role behavior performed by employees will directly affect the performance of an organization. Student trainees, who have comparatively short work period and who cannot leave their jobs at any time, are incomparable with full-time employees in terms of salaries, benefits and promotion system. However, student trainees are often required to do the same kind of job with full-time employees. Under such contextual, what are the factors that contribute to the organizational citizenship behavior in intern? This study, based on tourism hotel industry, mainly discusses the relevance of job characteristics, transformational leadership of supervisor, organizational commitment and organizational citizenship behavior from interns cognitive perspective. The results of this study confirm that :(1) Job characteristics offered by organization such as skill diversity, integrity, feedback, importance, autonomy, transformational leadership of supervisor, and organizational commitment are contextual factors that influence organizational citizenship behavior of Interns in tourism hotels; (2)Job characteristics and transformational leadership of supervisor influence organizational citizenship behavior of interns through organizational commitment. However, organizational commitment has only partial mediating effect; (3) Job characteristics, transformational leadership and organizational commitment have 52% predictive power toward organizational citizenship behavior of Interns; (4) The overall model proposed in this study is adaptive; (5) Job characteristics that interns most concerned about are in turn job feedback, job autonomy, job importance, skill diversity and job integrity; (6) Transformational leaderships that interns most concerned about are in turn intellectual inspiration, faith reinforcement, individual care and encouragement; (7) Interns in tourism hotels are mainly concerned about graduation and less about company rules and values; (8) Interns are most willing to perform courteous organizational citizenship behavior, and least on altruism. The study proposes practical managerial implication for tourism hotels practitioners to motivate interns, improve internship effectiveness and develop effective business strategies.