The Study of Solution Business Develop Replication Effective Mechanism-To Inspire of Taiwan's Machine Tools Industry

• Main Authors: LEE, YI-CHANG, 李奕昌
• Other Authors: 劉仁傑
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/ws5kr6

碩士 === 東海大學 === 工業工程與經營資訊學系 === 105 === The solution business is different from the traditional business sales of equipment, the enterprise must face from understanding customer problems and provide solutions to solve real customer problems and obtain high profits. But the enterprise only simply for customers to create solutions to meet the requirements, will enable enterprises to face the high cost and low profit. However, the mechanism of replication, not only make the enterprise to create customer solution that can according to the actual situation to solve customer problems, but also promote the replication solutions can solve problems for customers have the same problems in the industry and customers, will expand the value of the solution. Through literature review, aiming at the replication of effective mechanism that develop five propositions. In order to verify and complement our theory of effective mechanism, we choose two facilities enterprises to understand that they develop replication of effective mechanism. From the empirical research found that the ability of Solution Platform given business department when they in-depth customer site can understand their problem rapidly, feedback useful information. And through the evaluation of product planning department, analysis of potential demand, and through the inter-sectoral cooperation, develop unexpected solution for customer. At the same time, in order to make the value of solution can be used in different industry, the solution has both abilities of module and components, and according to customer problem and demand, configuration content to solve their problem.