A Study of Design and Application of Rehabilitation Scheduling System for Improving Healthcare Quality Management：The Recent Experience of a Regional Teaching Hospital in Taiwan

• Main Authors: CHANG, KUO-CHENG, 章國正
• Other Authors: WANG, YU-MEI
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/zsmc2p

碩士 === 亞洲大學 === 經營管理學系碩士在職專班 === 105 === The purpose of this study was (1) to develop a medical scheduling system for scheduling and transferring the patients of the rehabilitation department, and (2) to use the Quality Control Circle (QCC) to compare and analyze the data from the scheduling system, and (3) using the TAM2 to design a questionnaire to discuss the factors of staffs’ accepting levels of the medical scheduling system. METHOD: 3 steps1. First step (system building): Using Microsoft office Access 2010 to develop the medical scheduling system, and the scheduling system is divided into 2 parts: (1) scheduling system for IN-patient and (2) scheduling system for OPD.2. Second step (QCC application): Exporting the data from the system to form a excel films and analysis the data to analyze the degree of infecting the healthcare quality management.3. Third step (Questionnaire): Using the technology acceptance model 2 (TAM2) to design a questionnaire for the staffs who works in the teaching hospital of the central area of Taiwan to discuss the factors of their accepting levels of the medical scheduling system. Result: Improving the QCC’s value from 55.20% to 85.95%,and the result of Questionnaire reveals that no obvious differences in demographic characters and in SN and PEOU. Conclusion: The system actually helps to improve the healthcare quality management.