| Summary: | 碩士 === 亞洲大學 === 經營管理學系碩士在職專班 === 105 === In view of the competitiveness in food and beverage industry, the
attitude of service workers has direct effect on customer satisfaction and
service quality. At the same time, whether the balance between the stress
of workers and their job performance is reflected in their work attitude,
behavior and service quality remains to be examined. Using workers from
chain restaurants in Taiwan as research subjects, this research
investigated the role of psychological contract in the relationship among
employee recreational involvement, job stress and job performance. The
study used a questionnaire survey, and the research hypothesis was tested
using linear regression. Results showed that recreational involvement had
significant positive effect on job performance. At the same time, worker
participation in active recreational activities showed weeker effect on
resignation intention than participation in passive activities. Last,
transactional psychological contract showed significant moderating effect
on recreational involvement and improvement in resignation intention.
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