The Impact of User Behavior of Instant Messaging Software, Task Characteristics and Conflict Management on Employee Performance

• Main Authors: CHEN, YI-HSIN, 陳宜新
• Other Authors: YAO, CHEN-YEN
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/24784255374731513101

碩士 === 世新大學 === 企業管理研究所(含碩專班) === 105 === Modern technology has increased the message bearing ceiling, and use of smart phones can transmit a relatively large number of messages, so that interpersonal communication more quickly unimpeded. Mobile instant messaging software uses a variety of user communication and messaging methods which make people finish their work faster with the rapid exchange of information, and it can reduce work conflict and misunderstanding with the instant messaging software while discussing the task which does not finish. Best of all, it will raise strff working efficiency. However, it is less common to do the research related to how the use of the instant messaging software, conflict management affect employee performance.