A Case Study of the Labor Environment on Home Care Assistants and Their Motivation for Entering Services in Taichung

• Main Authors: Chuang, Hui-Tzu, 莊繐慈
• Other Authors: Wang, Hsiu-Yen
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/81913181482051352092

碩士 === 靜宜大學 === 社會工作與兒童少年福利學系 === 105 === The objective of this research is to find out whether there is a correlation between home care assistants’ motivation for entering home care services and work conditions. The researcher conducted questionnaire surveys on home care assistants employed by home care support centers in Taichung. Stratified random sampling was used for the surveys and the effective sample size was 384. The results and analysis of the research are as follows: 1.Home care assistants are mainly female with an average age between 50 and 59. Their average education level is high school or vocational high school. Most of the surveyees have seven to less than ten years of work experience in home care services and 90% of the surveyees were employed by juristic institutions. 2.There are significant differences in (1) motivation factors: “social status”, “sense of identity” and “work”; (2) hygiene factors: “work environment” and “interpersonal relationships”; and (3) motivation for entering home care services: “personal attitude” and “situational factors” depending on the different work locations of the home care assistants. 3.The home care assistants felt differently about (1) motivation factors: “social status” and “sense of identity”; (2) hygiene factors: “salary” and “organizational leadership”; and (3) motivation for entering home care services: “personal attitude” and “subjective norm” depending on their level of education. 4.There are significant differences in the relationship between years of work experience and the hygiene factor work “work environment” for those that have worked for less than a year and between five and less than seven years. 5.There is significant correlation between years of work experience and (1) motivation factors: “promotion opportunities” and “training”; (2) hygiene factor: “work environment”; and (3) motivation for entering home care services: “subjective norm”. There is a negative correlation with “work environment” while the other correlations are positive. 6.Motivation factors for home care assistants: "social status”, “sense of identity”, “work content” and “training” have significant positive correlation with motivation for entering home care services. 7.Hygiene factors for home care assistants: “salary”, “interpersonal relationships” and “organizational leadership” have significant positive correlation with motivation for entering home care services. 8.“Sense of identity”, “salary”, “social status” and “organizational leadership” all have predictive power of “personal attitude”. “Sense of identity”, “work content”, “interpersonal relationships”, “salary” and “organizational leadership” are predictive of “subjective norms”. “Sense of identity”, “organizational leadership”, “work content”, “salary”, “interpersonal relationships” and “social status” have predictive power of “entrance motivation”. “Sense of identity”, “salary”, “work content”, “organizational relationship”, “social status” and “interpersonal relationships” are predictive of “motivation for entering services”. The researcher offers four suggestions based on the findings above: (1) Promote entrance to the care service industry for people of different gender and age groups; (2) Increase motivation for entering home care services by increasing the hygiene and motivation factors home care assistants value the most; (3) Create better labor conditions based on the actual needs of home care assistants; (4) Lastly, perfect human resource management to increase home care assistants’ motivation for entering home care services.