The Study of Relationship Between Emotional Labor and Job Stress-Pay Satisfaction as a Moderator for Chinese Tour Guide in Taiwan

• Main Authors: HSU, SHU-FEN, 許淑芬
• Other Authors: KUO, YEN-KU
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/u7qzd6

碩士 === 中國文化大學 === 觀光事業學系觀光休閒事業碩士在職專班 === 105 === This study aims mainly at the relationships among emotional labor, job stress, and pay-satisfaction as a moderator for Chinese tour guide in Taiwan. It adopted quantitative analyses. The quantitative analysis was based on questionnaires to understand the relationship among them. This study adopted sampling method questionnaires. Questionnaires were distrib-uted through travel agencies that were willing to cooperate. 426 questionnaires were distributed to Chinese tour guides and 416 questionnaires were collected. The recovery rate was 97.65%. After deleting invalid questionnaires, there were 401 valid question-naires. The response rate was 96.39%. According to the findings, emotional labor performances and job stress were sig-nificant positive correlation for Chinese tour guide in Taiwan. Pay-satisfaction and Job stress were not significant correlation for Chinese tour guide in Taiwan. Pay-satisfaction weakened emotional labor and had positive impact on the job stress for Chinese tour guide in Taiwan. In conclusion, this study offers relevant industry practitioners the implications of practical aspects of human resource management.