The Professional Experiences of Psychologists in External Employee Assistance Programs

• Main Authors: Hsiao, Ching-Jung, 蕭景容
• Other Authors: Jin, Shuh-Ren
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/8efhah

博士 === 國立臺灣師範大學 === 教育心理與輔導學系 === 105 === This research aims to explore the professional experiences of psychologists in external Employee Assistance Program (EAP) model. The materials are from the interview data of twelve participants in the research, and were analyzed by grounded theory analysis. The results were described in the following five points. First, in normal circumstances, the professional experiences of psychologists in external EAP model can be divided into two levels. “The status of counseling work in microsystems” includes the situations of clients, goal setting of counseling, reflections on ethical issues, counseling relationship, counseling strategies adopted by psychologists. Mesosystems consist of two dimensions: “work status in mesosystems of EAP executive units” and “work status in mesosystems in EAP commissioning units”. The former dimension includes company system design, work contents of psychologists, work contents of staff-in-charge in mesosystem of EAP executive units. The latter includes work contents of psychologists, work contents of staff-in-charge in mesosystem of EAP executive units, and work contents of staff-in-charge in mesosystems of EAP commissioning units. Second, in critical or special circumstances, the professional experiences of psychologists in external EAP model can be divided into two levels. “The work status in microsystems” includes assessments on employees' mental status and work competence, and counseling. There are two dimensions in "mesosystems", including "work status in mesosystems of EAP executive units" and "work status in mesosystems of EAP commissioning units". In the former dimension, the results of the research were described from the work contents of psychologists and work contents of staff-in-charge in mesosystems of EAP executive units; and in the latter one, the results were described from the work contents of psychologists, work contents of staff-in-charge in mesosystems of EAP executive units, and work contents of staff-in-charge in mesosystems of EAP commissioning units. Third, the professional knowledge and skills that psychologists need to enhance in coping with the work of external EAP include: the personal aspect of psychologists, the aspect of counseling psychology, the aspect of mesosystem of EAP executive units, the aspect of mesosystem of EAP commissioning units, aspects of exosystem or macrosystem. Fourth, in interprofessional collaboration, the factors facilitating or impeding collaboration consist of four parts: the team, degree of consensus on the patterns of collaboration, issues about communication and interaction, and staff-in-charge in mesosystem of EAP executive units. Finally, in interprofessional collaboration, the collaborative strategies and inner reflections of psychologists include their self-awareness, strategies, influencing factors, and changes in interprofessional collaboration. In the end of the dissertation, the results were discussed, and suggestions were made.