| Summary: | 碩士 === 國立臺灣師範大學 === 科技應用與人力資源發展學系 === 105 === Online shopping, convenient stores and many other services have accelerated the growth of the contemporary electronic commerce and promote enormous development of delivery service in Taiwan. However, the average time of the workforce shortage in transportation and warehousing is at the top in all industries, according to the official MOTC (Ministry of Transportation and Communication, R.O.C.) statistics. Among the workforce shortages, truck drivers (of delivery service) are often the missing piece of a puzzle due to high working hours and labor-consuming. Moreover, the turnover rate of express delivery industry is higher than those of transportation and warehousing. Therefore, labor shortage and brain drain have turned out to be the major obstacles to delivery industry. The past studies show that ‘family conflicts’ have been one of the crucial effects of one’s intention of resignation. This research, therefore, is going to probe for the relationship between the family conflicts and the resignation intention of the truck drivers of delivery service, based on the 301 valid questionnaires completed by the currently employed truck drivers of delivery service of a domestic delivery company. The questionnaires were analyzed by descriptive statistics, reliability, independent sample t test, ANOVA and other analytical methods. The results of the research show that: (1)the employees with different ages, occupational years and the number of children have reached the significant difference of the family conflicts; (2)the employees with different ages, occupational years have reached the significant difference of resignation intention; and (3)the 5 dimensions of the work-family conflicts all significantly related to the resignation intention. As for the conclusions, this research provides advice and references of the recruitment and the management design for the delivery companies.
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