Factors associated with women’s perception of and satisfaction with quality of intrapartum care practices in Swaziland

• Main Authors: Dumsile Innocentia Mshayisa, 馬莎怡
• Other Authors: KUO, SU-CHEN
• Format: Others
• Language: en_US
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/07718492274239292125

碩士 === 國立臺北護理健康大學 === 助產及婦女健康照護系護理助產研究所 === 105 === Background: Giving birth is an important life time event, where the quality of care a woman receives during childbirth has the potential to affect the mother or her baby both physically and emotionally either on short term or long-term bases. This study aimed at identifying factors associated with women’s perception of and satisfaction with quality of intrapartum care as well as their future loyalty intensions in two regional hospitals in Swaziland. Methodology: This is a descriptive correlational study where data was collected from 383 women conveniently selected from two regional hospitals where they delivered. The intrapartum specific quality from patients’ perspective, future loyalty intensions and satisfaction with quality of intrapartum care questionnaires were used for data collection. Data was analyzed using descriptive statistics, independent t- test, ANOVA, correlations and linear regression. Results: The results reflected that women’s satisfaction with quality of intrapartum care was above average (M ± SD= 74.17 ± 10.1), above average perceived reality of intrapartum care practices with total mean score of (M ± SD = 96.94 ± 16.0), high subjective importance total mean score (M ± SD =117.78 ± 10.5), and above average future loyalty intension total mean score 1.67±0.69. Factors that significantly predicted women’s satisfaction with quality of intrapartum care include, perceived quality (F = 54.13, p < 0.001 with 28% R2 variance), demographic variables (educational level, employment status and gestational weeks) (F = 10.66, p = < 0.001, with 8% R2 variance), future loyalty intensions (F = 48.57, p < 0.001with 7% R2 variance), and subjective importance (F = 44.74, p < 0.001 with 1% R2 variance). Conclusion: The study revealed that women’s satisfaction with quality of intrapartum care practices was above average. Improvement should be focused on evidence based intrapartum care that is family centered, involve the client in decision making and also a comprehensive childbirth education.