How does the operation of improving the quality of service of NEW Tze-Chiang Limited Express influence the customer satisfaction and loyalty –Hualien Station case
碩士 === 國立東華大學 === 公共行政學系 === 105 === Through questionnaire method ,this study is using the passenger of Hualien Station as research objects to analyze the influence of the operation of NEW Tze-Chiang Limited Express on the quality of service ,customer satisfaction and loyalty, and refer to the PZB m...
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| Format: | Others |
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2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/64057980846687863863 |