| Summary: | 碩士 === 國立嘉義大學 === 管院碩士在職專班 === 105 === In this study, we use Individual Income Tax Return for an example to explore the taxpayers’ perceptions of online tax filing services quality. We also improve the service quality of online tax filing. Twenty samples of this study are conducted with taxpayers who are at least 20 years old and they have used the online tax return services. This research adopts qualitative method and in-depth interview.
The major findings of this study are listed as follows:
First, National Taxation Bureau should encourage taxpayers to use natural person certificate, financial vouchers, and health insurance card plus password as the pass code.
Second, in order to use friendly, the consolidated income tax electronic settlement system should be adapted to accommodate a variety of internet browsers, such as: Google Chrome, etc.
Third, National Taxation Bureau should promote the securities and benefits of online tax return more widely. In order to raise taxpayers’ willingness to use online tax filing services.
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