Construction of a Managerial Competency Model for Long - Term Care Facility Manager

• Main Authors: Lee Shu i, 李淑儀
• Other Authors: 李際偉
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/gz6kyx

博士 === 國立嘉義大學 === 企業管理學系 === 105 === The twenty-first century is the era of economic expertise, the enterprise organization needs excellent leadership talent to continue to create advantages. However, the long-term care organizations as a part of the community as a whole are a major policy issue facing the country. In order to achieve high-quality long-term care objectives in response to various political, economic, social and cultural changes, there is a need for quality management. The so-called "what kind of manager, what kind of institutions," the result is that good management has an impact on long-term care particularly the quality of care. The purpose of this study is to use the competency theory model as the basis to construct a set of competency models to increase efficiency, predictability and discriminate areas for improvement in the long-term care institution and long-term care organization manager occupational ability. In order to achieve the above purpose, this study adopts the Job Competence Assessment Method (JCAM) as the procedure of constructing the competency model of the long-term organization manager.Through the cooperation of eight industry, governmental and university experts, interviews and from forty four managers, organizations, which received national evaluation excellent award from Ministry of Health and Welfare, devised a questionnaire to discuss and analysis of the merit of manager’s high performance behavior, then induction of twenty three kinds of manager’s functional elements and sixty nine kinds of functional indicators and corresponding indicators behavior description, then use AHP to analyze managers each functional factors importance and priority. The results show that the second level of "self-management function cluster" is the cornerstone of the long-term institutional managers, the third level of "customer-oriented" as the primary functional elements, the fourth level of the importance of the first indicator is " Attention to non - native language communication ".Finally accordingly created a model for long-term organizations managers and institutions. This paper puts forward future suggestions, such as the use of the model to choose the right person and professional development plan, that can be useful for setting apart high performance potential managers, and combine managers career planning to conform to professional development system, then help manager to adapt to all of the long-term care environment changes and challenges, to reach the long-term care organizational development goal and including high quality management, high efficiency and continuous innovation and development of the merit-based institutions.According to the findings and results of the study, put forward concrete proposals to the Long-Term Residential Facility, and to the corresponding institutional managers, management personnel training institutions and future related research.