A Study of the Influence on Biotechnology Industry Supervisor’s Emotional Intelligence to the Soft Skills, Perceived Organizational Support and Job Performance of Staff

• Main Authors: Tsai,Shu-Hsin, 蔡述信
• Other Authors: Wen, Ling-Yu
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/jdu2de

博士 === 國立彰化師範大學 === 財務金融技術學系 === 105 === The biotechnology industry is an important strategic industry in Taiwan. The purposes of this study explored the status, the influence and the cross-level research of biotechnology industry supervisor’s emotional intelligence to the soft skills, perceived organizational support and job performance of staff. Nowadays, there is lack of cross-level research on the issue in biotechnology industry. Finding out conclusions of primary research will contribute to the understanding on relations between human resources management and performance of biotechnology industry. Participants of this study were supervisors and staff of biotechnology industries in Taiwan through purposive sampling questionnaires, valid returned was 564 with 58.75% valid returned rate. The data were analyzed by factor analysis, reliability analysis, regression analysis, hierarchical linear model and other methods for statistical analysis. The results of this study showed that in the supervisor's emotional intelligence by group level, the longest tenure group reached high scores by construct of “emotional cognition regulation”, pharma industry group got a high score in “emotional expression” construct, and grassroots supervisor group got the highest score in “understanding of the emotional impact of others” construct. While the individual level of iotechnology industry, employees in different backgrounds differed in constructs of soft skills, POS and job performance. In group level, the impact of emotional intelligence on the soft skills, POS and job performance of individual level was not significant, but the emotional intelligence while added soft skills or POS to estimate job performance showed significant. The relationship between the soft skills of the biotech industry employees and the job performance, POS had partial mediating effect in individual level. By cross-level test, the moderating effect was not significant in the relationship between the emotional intelligence to the performance. We found no significant moderating effect of POS to job erformance relation at the individual level by the emotional intelligence. Partial moderating effect then found after controlling background variables, professional year, organization, grade were under analyzed. In the context of biotech work, the presence of emotional intelligence into the employee's soft skills or POS helped improving the performance of the staff. This study proposed biotechnology industry management recommendations and further research suggestions, as a reference for practice and academia.