| Summary: | 碩士 === 國立中央大學 === 工業管理研究所 === 105 === Due to the rapid development of global logistics and supply chain management, the traditional logistics model is facing a bottleneck. The fourth party logistics (4PL) integrates resources, capabilities and technologies for customers to save time and cost and provide complete supply chain solutions.
In order to promote the sustainable development of enterprises, the fourth party logistics industry must strengthen the relationship with customers. Customer Relationship Management (CRM) can be divided into three main areas including service management, order management and opportunity management. Take the order management of a domestic B2B fourth party logistics company as an example, consider the event with customers the cost, so that they can quickly determine the ideal mode of operation.
This study uses Activity-based Costing (ABC) to calculate the cost of each activity in logistics supply chain. After the completion of the cost estimate, applying Discrete Event Simulation (DES) to thinks about the processing event modeling after customer orders, such as delivery way, destination, import, export, etc. The logistics company and customers can quickly understand the cost distribution, enhance the company's competitiveness and improve customer satisfaction.
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