A Study Between Workplace Incivility Emotional Labor, Job Stress, and Work Engagement

碩士 === 國立成功大學 === 國際經營管理研究所 === 105 === Workplace incivility is a common occurrence throughout any working environment, especially in the service industry where people to people interaction are high. This study is intended to analyze the relationships that are significant between workplace incivilit...

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Main Authors: JonathanLai, 賴聖安
Other Authors: Hsi-An Shih
Format: Others
Language:en_US
Published: 2017
Online Access:http://ndltd.ncl.edu.tw/handle/72x8h2
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spelling ndltd-TW-105NCKU53210142019-05-15T23:16:30Z http://ndltd.ncl.edu.tw/handle/72x8h2 A Study Between Workplace Incivility Emotional Labor, Job Stress, and Work Engagement A Study Between Workplace Incivility Emotional Labor, Job Stress, and Work Engagement JonathanLai 賴聖安 碩士 國立成功大學 國際經營管理研究所 105 Workplace incivility is a common occurrence throughout any working environment, especially in the service industry where people to people interaction are high. This study is intended to analyze the relationships that are significant between workplace incivility, work engagement, and the mediating impacts of emotional labor and job stress. It is expected that this study will discover a negative significant relationship between workplace incivility and work engagement. Several other constructs are studied to see how workers can minimize the damaging effects of incivility through emotional labor and the degree to which workplace incivility can affect work engagement. Participants were front line employees with job titles ranging from employee, supervisor, and assistant manager. This study sampled various five star hotels all over Taiwan. This includes in the four major cities of Taipei, Taichung, Tainan, and Kaohsiung. The results have shown that exposure to incivility have significant impacts on the work environment. Further elaborating, workplace incivility has direct positive relationship with job stress. Finally, workplace incivility is found to have a positive relationship with emotional labor. Hsi-An Shih 史習安 2017 學位論文 ; thesis 81 en_US
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description 碩士 === 國立成功大學 === 國際經營管理研究所 === 105 === Workplace incivility is a common occurrence throughout any working environment, especially in the service industry where people to people interaction are high. This study is intended to analyze the relationships that are significant between workplace incivility, work engagement, and the mediating impacts of emotional labor and job stress. It is expected that this study will discover a negative significant relationship between workplace incivility and work engagement. Several other constructs are studied to see how workers can minimize the damaging effects of incivility through emotional labor and the degree to which workplace incivility can affect work engagement. Participants were front line employees with job titles ranging from employee, supervisor, and assistant manager. This study sampled various five star hotels all over Taiwan. This includes in the four major cities of Taipei, Taichung, Tainan, and Kaohsiung. The results have shown that exposure to incivility have significant impacts on the work environment. Further elaborating, workplace incivility has direct positive relationship with job stress. Finally, workplace incivility is found to have a positive relationship with emotional labor.
author2 Hsi-An Shih
author_facet Hsi-An Shih
JonathanLai
賴聖安
author JonathanLai
賴聖安
spellingShingle JonathanLai
賴聖安
A Study Between Workplace Incivility Emotional Labor, Job Stress, and Work Engagement
author_sort JonathanLai
title A Study Between Workplace Incivility Emotional Labor, Job Stress, and Work Engagement
title_short A Study Between Workplace Incivility Emotional Labor, Job Stress, and Work Engagement
title_full A Study Between Workplace Incivility Emotional Labor, Job Stress, and Work Engagement
title_fullStr A Study Between Workplace Incivility Emotional Labor, Job Stress, and Work Engagement
title_full_unstemmed A Study Between Workplace Incivility Emotional Labor, Job Stress, and Work Engagement
title_sort study between workplace incivility emotional labor, job stress, and work engagement
publishDate 2017
url http://ndltd.ncl.edu.tw/handle/72x8h2
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