A Study of Service Quality in Internet Banking from Customer Perspective of Vietcombank Bac Ninh
碩士 === 美和科技大學 === 企業管理系經營管理碩士班 === 105 === This study uses E-SERVQUAL to measure e-banking service quality in Vietcombank under the perspective of Vietcombank Bac Ninh customers. There are important findings on the relationship between online service quality and customer satisfaction. Firstly, respo...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/pq334a |