The Investigation of Work Stress from Demanding Customers :The Samples from Aesthetic Medicine Employees
碩士 === 銘傳大學 === 企業管理學系碩士在職專班 === 105 === The purpose of this study is to investigate the work stress and feeling, which aesthetic medicine employees face from demanding customers. In addition, problem-focused coping and emotion-focused coping as mediators of this study. The questionnaires were issue...
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/19631153961393977498 |
| Summary: | 碩士 === 銘傳大學 === 企業管理學系碩士在職專班 === 105 === The purpose of this study is to investigate the work stress and feeling, which
aesthetic medicine employees face from demanding customers. In addition,
problem-focused coping and emotion-focused coping as mediators of this study.
The questionnaires were issued to aesthetic medicine employees and collected
back valid 293 ones which were analyzed by SPSS 22. The results are:(1)
Demanding customers have the positive relationship with work stress. (2)
Problem-focused coping is the mediator of demanding customers and work
stress. (3) Emotion-focused coping is the mediator of demanding customers and
work stress. Finally, giving managerial implications and recommendations by
this studying and then providing follow-up research.
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