| Summary: | 碩士 === 開南大學 === 資訊學院碩士在職專班 === 105 === Nowadays the technology has evolved rapidly. Consumers look for high quality and low price at the same time since the IT industry in Taiwan and China have come to the neck to neck price competition. The only chance for the IT industry in Taiwan to survive is to keep increasing the yield rate of the production line, and decreasing the production costs.
This research is targeted at the positive influences from handling customer complaints in the telecom product industry, which is based on G8D(Global-8D), and supplemented by the 7 methods of quality control. It studies the methods of finding root causes of failures from the products or the production processes, taking measures of precautions, setting standard procedures, preventing similar problems, increasing the yield rate, decreasing losses to the company, shortening response time to customer complaints, and improving the quality of customer service.
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