| Summary: | 碩士 === 開南大學 === 應用英語學系 === 105 === E-learning has become famous trend on language education and provides plentiful resources to facilitate language learning. Research shows that E-learning can minimize educational costs compared to the traditional classroom, increase learners’ motivation, offers flexibility in terms of location, convenience for practice content, individualized learning, and increases interaction time. Meanwhile, with the continuing globalization of markets and increasing internationalization of trade, International Trade has become more important for commercial marketing, and also for English learners.Currently, in Taiwan’s higher education, there are many universities or colleges that use E-learning in education. Through the study of International Trade English courses with that use E-learning, to investigate learners’ satisfaction during their English learning process and upgrade the teaching quality. This study combines a questionnaire based on PZB, and SERVQUAL, analysis by SPSS 20, and interviews with six learners, to offer qualitative and quantitative analysis. The results imply that the perception score of most learners’ was lower than expected; the interviews illustrate that learners had a positive impression of E-learning for their English learning and that there was a significant improvement between pre-test and post-test.
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