The Relationship Between Work Resources and Employee Engagement: Evidence from L Travel Agency

• Main Authors: Hsu-Jung Tao, 陶緒蓉
• Other Authors: Ying-Wen Liang
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/xraac6

碩士 === 景文科技大學 === 旅遊管理系觀光與餐旅管理碩士班 === 105 === Most travel agency employees in Taiwan are low salaries and high bonus payroll model, resulting in high turnover rate of employees. Thus, employee engagement is a critical issue worthy of research. The purpose of this study is to investigate the relevance between work resources and employee engagement. Firstly, the present study constructs the relevance between work resources and employee engagement through literature review and proposes two hypotheses. Then, a convenience sample of respondents was chosen from all of employees of L travel agency in Taipei. A total of 400 questionnaires were distributed, and 370 were returned between March 1, 2017 and March 5, 2017, with 304 valid questionnaires. Subsequently, descriptive statistics, correlation analysis, and regression analysis were employed in this study. This study showed that job resource has a significantly positive impact on employee engagement. Moreover, participation in decision making and team climate are also predictors of vigor, absorption, and dedication. This study verified the relationship between job resource and employee engagement. The findings have managerial implications and provide useful reference data for travel agency and future research.