The Study of the Contents and Processes about Empowerment on Home Care Services Supervision.

• Main Authors: LIU,TZU-CHI, 劉紫綺
• Other Authors: JU,MEI-JEN
• Format: Others
• Language: zh-TW
• Published: 2017
• Online Access: http://ndltd.ncl.edu.tw/handle/89224559680557038295

碩士 === 玄奘大學 === 社會工作學系碩士在職專班 === 105 === ABSTRC Efficient supervise doesn’t mean to satisfy people’s demand. Instead, how to enhance supervisory function and service quality is the key. This study is to investigate the interactive process between home care supervisors and homecare assistants with working empowerment. Through interviewees’ narration,dialogues, and meaning construction, we studied the empowerment-oriented working model in reality and then analyzed the results and influence. The results are as the following: 1.The characteristics of empowerment supervise: The supervisor values the participation of the person involved and accepted home care assistants uniqueness; thus, communication and the establishment of relationship is essential. 2.The focus of Empowerment work pattern: how to the motive of self-improvement and active attitude of the home care servers. 3.The actual work situation of Supervisory function: 1)Administrative function: problems such as written errors in forms, neglecting assess, violating regulations of service work, etc. 2)Educational function: problems such as mix-quality of servers, inexperienced servers, communication problems, etc. 3)Supportive function: disrespect of the person involve or their family, unable to cover all the home care items alone, etc. 4)Intermediating function: Lousy attitude or irrational requests of the person involved or their family, bad at communication, disputes among servers for schedules, etc. 4.The influence and results: Improved working efficiency, better interaction between supervisors and home care assistants, enhanced service quality, positive development of human power and organization. Based on the above results, researcher provide some suggestion: 1.Enhance home care assistants’ ideas of uplifting self-effeciency. 2.Expand home care supervisors tolerance for better communication and reliable relationship and skills for proper self-empowerment 3.Hold regular working meetings, individual and group supervisory meeting , interior activities, workshops, enhance supporting systems to promote mutual relationship and trust. 4.Raise the requirement of care assistants’ education, and include service hours, frequency, number of the people they serve of home care into the assessment.